Safety Accountability
Our Safety SOP, written for you.
We read public feedback: safety is praised, operations need complete transparency. Here is the SOP our Trip Leaders follow — and you can hold us accountable to it.
SOP 1
Pre-Departure Safety & Communication
Objective: Ensure every traveller starts the journey with complete clarity and support.
TripNaari ensures:
- Verified expert Trip Leader details shared before departure
- WhatsApp support group created at least 7 days before travel
- Hotel category, itinerary, pickup points, and emergency contacts shared in advance
- Medical, dietary, and accessibility requirements reviewed before departure
Traveller Benefit
No last-minute confusion, unknown contacts, or unclear arrangements.
SOP 2
Verified Stay, Transport & Partner Safety
Objective: Travel only with trusted and safety-checked partners.
TripNaari ensures:
- Hotels and homestays are safety-audited for locks, location, hygiene, and women-traveller suitability
- Drivers are police-verified and background checked
- Vehicles are legally registered, insured, and fitness-compliant
- Minimum 5 years of hill-driving experience for mountain routes
- No night driving without group consent and safety approval
Traveller Benefit
Secure accommodation and reliable transportation throughout the trip.
SOP 3
On-Trip Monitoring & Emergency Response
Objective: Maintain active safety supervision every day of the journey.
TripNaari ensures:
- Daily morning safety briefing by the Trip Leader
- Regular wellness check-ins with all travellers
- Trip Leader travels in the same vehicle and stays in the same property
- CPR-trained leader carries first-aid support; oxygen support available on Himalayan departures
- Emergency contact kit includes nearest hospital, police station, ambulance, and local ground support
- 24×7 operations helpline available for urgent assistance
Traveller Benefit
Immediate support is available without searching for help during an emergency.
SOP 4
Safety Escalation, Transparency & Accountability
Objective: Resolve concerns quickly and improve continuously.
TripNaari ensures:
- Level 1: Trip Leader immediate resolution
- Level 2: Operations team available 24×7
- Level 3: Founder escalation within 24 hours
- Written cancellation and refund policy before payment
- Refunds processed within 7–10 working days where applicable
- Post-trip safety audits completed after every departure
- Safety learnings reviewed regularly and communicated transparently to the community
- Zero tolerance for harassment, discrimination, hidden costs, or unsafe conduct
Traveller Benefit
Clear accountability, documented processes, and transparent grievance handling.